API Coach
Welcome to the documentation for our new API Coach, a conversational assistant that does more than chat; it coaches you through authentication, rate‑limits, response structures and best practices.
1. Purpose of this page
This guide explains how to access the API Coach, what it can do today, its known limitations, and how your feedback can help us improve it.
2. Key benefits at a glance
24 / 7 availability! Instant answers any time.
Personalised guidance. Responses adapt to your account and context.
Embedded help. No need to open a ticket or leave the page.
Access to resources, direct links to docs, tutorials and FAQS.
3. Getting started
Visit MySportmonks.com
Click the persistent chat bubble in the bottom‑right corner.
Type a question (e.g. “How do I integrate the API?”) and press Enter.
The API Coach responds immediately; follow any suggested links or buttons.
To end the session, simply close the chat window.
4. What can you ask currently?
The API Coach can currently help with:
Troubleshooting common error messages.
Questions about which API requests to make and which docs pages to use for common queries.
Best‑practice recommendations.
Links to detailed guides and tutorials.
Feel free to experiment. If the API Coach cannot complete a request, you can click on ‘thumbs down’. We will then receive a message about the inaccurate or incomplete query. Then you can contact [email protected] for further assistance.
5. Known limitations
Does not yet support account-specific actions, such as password resets or viewing billing information.
English language only; multilingual support is planned.
May occasionally provide incomplete or overly broad answers; please use the “thumbs‑down” button to flag these.
Knowledge cutoff: Product changes made after April 2025 may not be reflected.
6. Providing feedback
Feedback is a gift, and we appreciate you taking the time to help us grow and learn from your experience! Your insights directly shape our roadmap. You can:
Click on the “thumbs‑down” button to flag inaccurate/incomplete answers. This way, you provide us with valuable feedback about the responses.
We review all feedback on a weekly basis and publish progress updates on the Changelog page.
7. Data privacy & security
We store chat history for a limited period to improve quality; you may request its deletion at any time.
Never share sensitive personal data (credit‑card numbers, passwords, etc.) with the API Coach.
All of our APIS require authentication. You can create API tokens in MySportmonks.
You need to be authenticated before making your first request. We offer two different options for passing your API token. You are free to choose between the authentication methods, and you can use both simultaneously. Please note that both methods count towards the same rate-limiting.
Authenticate using a query parameter.
You can pass your API token by passing 'api_token' in your request parameters, like so: https://api.sportmonks.com/api/v3/football/livescores?api_token=YOUR_TOKEN
Authenticate using a request header.
You can also pass your token via an 'Authorisation' header, like so:
You can obtain and manage your API token in MySportmonks. The API token is meant for your eyes only and, as such, should be stored securely. Our tokens have no expiration date and will remain valid until you manually delete them yourself.
8. Frequently asked questions
Q: Is the API Coach replacing human support? A: No. The API Coach handles routine queries, allowing our specialists to focus on more complex issues.
Q: How accurate are the answers? A: Our internal testing shows ≈90 % accuracy on covered topics. Your feedback helps us close the gap.
9. Need help?
If you have questions that this guide does not cover, reach out to [email protected].
Thank you for using the API Coach and helping us build a better API Coach experience for everyone!
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